Dirigo is changing the way small- to mid-sized businesses handle customer contact.

Now you can get a commercial-grade integrated PBX/ACD system that supports both voice over Internet protocol (VoIP) as well as traditional analog or digital telephony, without a major investment in capital or implementation time. With iQueue, your business will benefit from a world-class system with advanced features that virtually guarantee you will never miss another call or opportunity to communicate with your customers.

 

Empower your business to do more

Dirigo’s iQueue can bring your business all the features and functionality that will help you get more out of your customer contact strategies. And Dirigo can offer this to you at a price and value that’s right for your business. Easily configured to your network through a “plug-and-play” installation and working with your existing telephone hardware, iQueue provides a robust PBX with voicemail, email, instant messaging, conference bridging and other functions only iQueue can offer — for up to 100 users. iQueue is also easily scalable and upgradeable. So, the number of users and functionality can grow as your business grows, or as additional capabilities are required.

 

Real-time reporting for big-time results

Now you can manage customer contact in real time with the same easy to use Web-based tools with the same capabilities employed by the most sophisticated — and most successful — companies. iQueue integrates leading ACD features that, based on their high cost, were previously available to only the largest companies and contact centers. By making these features more affordable, businesses of every type and size can now access data views that provide the insight to make more informed decisions about customer contact and performance management. iQueue also offers valuable time- and money-saving features such as interactive voice response and voice recognition.