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Dirigo Telecommunications Presents Innovative Telecommunications “Intelligent Assistant™” at Internet Telephony Conference & Expo East
iQueue™’s Flexible Call Routing System Ensures Every Call is Properly Handled
PORTLAND, Maine — Jan. 22, 2007 — Dirigo Telecommunications, Inc., a provider of world-class business communications solutions for small- to medium-sized businesses, today announced it will highlight its innovative “Intelligent Assistant™” at the Internet Telephony Conference & Expo East in Fort Lauderdale, Jan. 23 – 26. The Intelligent Assistant is a feature of the award-winning Dirigo iQueue™, a robust, full featured customer-contact solution.
“iQueue’s Intelligent Assistant provides unlimited flexibility in how businesses can communicate with their customers,” said Bill Hunt, president and COO of Dirigo Telecommunications. “The feature allows an office phone to be wherever an employee is — on a business laptop, on a home computer or in a client’s office. We truly believe that this technology is the future of business communications.”
The Intelligent Assistant is a powerful, rules-based engine that integrates into e-mail, contact lists, calendar, chat and phone, managing all contacts and determining how to respond to an individual or an entire department. It can also use automatic number identification to route calls, as well as dynamic conference bridging and group voicemail routing.
Dirigo’s iQueue, introduced to the market in October 2006, can leverage both traditional digital technology and Voice over Internet Protocol (VoIP). The product provides full featured private branch exchange (PBX) offerings with the advanced capabilities of leading automatic call distribution (ACD) solutions to support mission-critical customer contact strategies. Designed with the functionality, scalability and redundancy of world-class, enterprise solutions, Dirigo iQueue is priced specifically for small- to medium-sized businesses with up to 500 users or five- to 150-position contact centers.
iQueue won “Best of Show” at the Internet Telephony Conference and Expo West 2006 and recently received 2006 “Product of the Year” awards from both Customer Interaction Solutions and Internet Telephony.
Dirigo Telecommunications will present the iQueue™ Intelligent Assistant™ at booth #711 at the Internet Telephony Conference & Expo East, January 23-26, 2007 in Fort Lauderdale, Fla.
Photo and screenshots are available upon request.
About Dirigo Telecommunications, Inc.
Portland, Maine-based Dirigo Telecommunications, Inc. provides world-class business communications solutions for small- to medium-sized businesses. Led by an executive team of recognized innovators in the industry, Dirigo’s customer contact offerings are uniquely intelligent and scalable, without being cost prohibitive. The company’s premier product, iQueue™, was launched in 2006 at the Internet Telephony Conference and Expo West where it won “Best of Show.”
Dirigo Telecommunications derived its name from the Latin word “Dirigo” which means “I lead.” For more information about Dirigo Telecommunications, please visit www.dirigotelecom.com.
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